front desk supervisor hotel

Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. She assists with cashier functions, including taking large cash amounts and handling invoices for groups and large parties. Review of Virgin River Hotel Casino. The first time your guest will interact with a hotel employee, and possibly the last time. I stress presenting friendly faces to arriving and departing guests and using courtesy at all times. In a hotel, a front office or desk supervisor is responsible for another set of duties, such as greeting customers when they check in and wishing them well when they check out. Front desk supervisor. 13,682 Hotel Front Desk Supervisor jobs available on Indeed.com. Whether a hotel guest leaves happy or discontented depends in large part on how well the front desk team does its job. Process guest check-ins and room assignments following the hotel’ s rate structures, discounts and sell/upsell strategies. 1  Came to mesquite to start off with a spa treatment for the wife. Save job. The supervisor assists with and oversees guest check-in and check-out of the hotel. Salary estimates are based on 2,413 salaries submitted anonymously to Glassdoor by Front Desk Supervisor employees. A large hotel's front desk staff can include several desk clerks or receptionists, a concierge, bell staff, a reservations manager, a telephone operator, a shuttle van driver and a night auditor; smaller properties may only employ desk clerks and a night auditor. Front Desk Supervisor - The State Hotel. The average Front Desk Supervisor salary in the United States is $34,876 as of December 28, 2020, but the salary range typically falls between $31,418 and $43,258. Reviewed January 3, 2020 . Fully comprehend and execute all relevant phases of the, Follow and enforce all Aimbridge Hospitality, Requires standing and continual mobility throughout. Are you energetic, lively, warm, welcoming and knowledgeable about the hot spots around Downtown Seattle, join The State Hotel Team! This overall structure and format make it easy for you to customize it with your specific requirements and desired skills for your open position. Gulshan Gandhi, the front desk supervisor at the Umbrella Hotel, located at 124-18 Queens Blvd., faces two counts of criminal nuisance in the second degree, Katz said. Hiring for a Hotel front desk staff is an important task. Your job description should also indicate the importance of skills such as attention to detail, the ability to manage time, strong customer service skills and the ability to lead. Applicants must address problems guests have with their rooms, collect payments and … Greet our guests and welcome them to return for future stays, while providing them with prompt and courteous service. You must be willing to go the extra mile to keep our guests satisfied, and you must also be able to manage a variety of tasks at the same time. Directly supervises all front office personnel and ensures proper completion of all front office duties. Collect the guest’s payment using either credit/debits cards, cash or checking account information for rooms at the end of each stay and ask for a room deposit when necessary. Oversees and supervises the reservation staff. Follow up with guest regarding satisfaction with guest-related issues. 117 open jobs for Front office supervisor in Westbury. Other duties include providing extra services ordered by guests, communicating with and instructing other employees and ensuring the lobby remains clean. Thursday, September 24, 2020 Front Desk Supervisor - The State Hotel. © 2021, Bold Limited. The national average salary for a Front Desk Supervisor is $32,992 in United States. Ft. Mey jobs in Cape Coral, FL, Sheraton Oklahoma City Downtown Hotel jobs in Oklahoma City, OK, Front Desk Manager salaries in Oklahoma City, OK, questions & answers about Sheraton Oklahoma City Downtown Hotel, Courtyard Washington Downtown/Convention Center jobs in Washington, DC. Filter by location to see Front Desk Supervisor salaries in your area. How much does a Front Desk Supervisor make? If you are looking for the perfect place where your upbeat and positive personality would be welcome, consider becoming the front desk supervisor for our facility. Free, fast and easy way find a job of 586.000+ postings in Oklahoma City, OK and other big cities in USA. Apply to Front Desk Manager, Hotel Manager, Operations Supervisor and more! He/she is also responsible for maximizing room revenue and occupancy. Search and apply for the latest Hotel front desk supervisor jobs in Oklahoma City, OK. Tasks typically involve checking in and checking out guests, taking reservations, and answering any questions guests may have. Your front desk supervisor job description should detail required education and experience, which usually includes a high school diploma and several years of experience in the hotel industry. Hotel Main Number: (973) 622-1000 Front desk fax: (973) 622-6410 Banquet sales number: (973) 622-2153 Communicate with other hotel staff, such as housekeeping or maintenance, when rooms are ready to be cleaned or repaired in preparation for a new guest. A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the, Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert…. Applicants must address problems guests have with their rooms, collect payments and settle the register at the end of the workday. People in this role are responsible for confirming reservations, securing room and amenity payments, distributing room keys, and securing maintenance for repairs. 15. There are over 7,614 hotel front desk supervisor careers waiting for you to apply! We stay at the Hotel every few months, sometimes sooner.Never really had an issue with any hotel staff. Managers are expected to handle guest complaints and train front desk staff. Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. See salaries, compare reviews, easily apply, and get hired. How much does a Front Office Supervisor make in the United States? Showboat Hotel: Tara - Front desk supervisor - See 882 traveler reviews, 520 candid photos, and great deals for Showboat Hotel at Tripadvisor. In addition the front desk supervisor will ensure that all guests are satisfied when complaints arise. Apply to Front Desk Agent, Front Desk Manager, Receptionist and more! 1501 2nd Ave, Seattle, WA 98101, USA Req #3288. Coordinate solutions quickly when guests experience problems in their room by working with housekeeping and/or service staff. Assist management staff with supervising daily department activities . Ensure that extra services ordered by the guests, such as alcoholic drinks, entertainment and food, are properly accounted for and charged on the final bill. Guest Service is the number one focus in this role. Prepare monthly reports and budget for front office department. A front desk supervisor is responsible for running the front lobby of an establishment, including welcoming visitors, taking their information and choosing the best room to fit their needs. Search Front office supervisor jobs in Westbury, NY with company ratings & salaries. If you’re ready to take on the task of ensuring the facility runs smoothly, we’d love to hear from you. The front desk of a hotel is often the first point of contact for guests, as well as the place guests go to resolve issues and ask questions. High school diploma or an equivalent credential, Two or more years of experience working in a hotel, Strong attention to detail and ability to meet deadlines, Commitment to delivering excellent customer service, Bachelor’s degree in a field related to business or tourism, Supervisory experience or strong leadership qualities. Indeed may be compensated by these employers, helping keep Indeed free for jobseekers. Dedicated to helping job seekers find work during the pandemic. 16. Assist staff with expediting problem payments (e.g., problems processing credit card). But this time we booked for new years and new years day. 3,840 Hotel Supervisor jobs available on Indeed.com. Blesson Samuel, Front Desk Manager, Reservations and Group Sales Phone: (973) 622-1000 • Fax: (973) 622-6410 bsamuel@rthotel.com. 7,614 hotel front desk supervisor jobs available. Settle the facility register at the end of each shift or day by counting the drawer, printing receipts and running financial activity reports. Hotel Front Desk Supervisor PM Hotel Group Waldorf, MD 3 weeks ago Be among the first 25 applicants. Keep the hotel lobby area inviting and clean by vacuuming, dusting, setting up welcome supplies and other various duties. Indeed ranks Job Ads based on a combination of employer bids and relevance, such as your search terms and other activity on Indeed. Welcome guests and visitors to the front lobby of the facility, record their information and choose a room or rooms for them based on their needs. In this role, you will also meet several different types of people, who may be arriving in town or departing to a new place, which means you’ll likely have several opportunities to hear interesting stories. Performs other duties as assigned, requested or deemed necessary by management. This hotel front desk job description sample can help you create a posting that will attract the most dependable candidates. FRONT OFFICE MANAGER DUTIES AND RESPONSIBILITIES: Front Desk Supervisor Supervised the Front Desk Agents on a daily basis Resolved guest complaint and disputes in compliance with the hotel's policies and procedures in a professional manner Answered the hotel's switchboard on a timely basis, and directed each call to the appropriate party By creating an Indeed Resume, you agree to Indeed's, Displayed here are Job Ads that match your query. Hotel front desk employees (also known as guest services employees) are responsible for making sure each guest has a pleasant experience at a hotel. All rights reserved. This leadership position may be right for you if you enjoy greeting people with warmth and friendliness and are ready to help at a moment’s notice. New hotel front desk supervisor careers are added daily on SimplyHired.com. This is the first impression of your hotel guest. A front desk supervisor is responsible for running the front lobby of an establishment, including welcoming visitors, taking their information and choosing the best room to fit their needs. The hotel front desk manager job description includes managing front desk clerks, scheduling employees and handling employee issues before they escalate to upper management. The low-stress way to find your next hotel front desk supervisor job opportunity is on SimplyHired. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. Maintain complete knowledge at all times of: a) all. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. Prompt and courteous delivery of all services, maintain positive image through all areas…, Ability to stand, walk and continuously perform behind the, Remain calm and alert, especially during emergency situations and/or heavy, If you have the knack for customer service and work experience in the. Apply on company website Save. Hotel front desk supervisors are a customer's first and last impression of a hotel, and it is on the supervisor's shoulders to ensure that the guest has a wonderful stay. The supervisor ensures that all front desk employees engage politely and attentively with incoming and departing guests. Verified employers. Tip: Enter your city or zip code in the "where" box to show results in your area. My work at the Marriott has allowed me to garner exceptional leadership abilities in managing front desk personnel. Monitors Night Audit function to ensure hotel ledgers are balanced. Additionally I hold a Bachelor’s Degree in Hospitality Management and seven years of experience as a Hotel Front Desk Supervisor. Performs all check-In and check-out tasks. A hotel supervisor is generally responsible for ensuring the operations at the front desk are running smoothly, that guests are checked in and out, and assigned appropriate rooms. See who PM Hotel Group has hired for this role. Full-time, temporary, and part-time jobs. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. No pressure, but as front office manager your department is the first and last impression that a guest has of the hotel, so it’s your job to ensure it’s a good one. Hotel supervisors supervise staff members and delegate tasks as necessary.They also train the front desk staff in hotel protocols, guest registration, and other duties. Kevin Brantley, Banquet Manager Phone: (973) 622-2153 • Fax: (973) 824-4827 kbrantley@rthotel.com. 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Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. Competitive salary. Job email alerts. One year previous experience in a similar position in a hotel. As a Guest Service Associate, you will be interacting directly with Owners and guests from the time they arrive on property until they depart. Click here to read more. The supervisor also helps to resolve any problems, make reservations, and monitor the cash flow of the front desk. Applicants must address problems guests have with their rooms, collect payments and settle facility... Warm, welcoming and knowledgeable about the hot spots around Downtown Seattle, join the State.! Personnel and ensures proper completion of all front office duties it with your specific requirements and desired for... Tip: Enter your City or zip code in the `` where '' to! Counting the drawer, printing receipts and running financial activity reports hotel,! Hotel every few months, sometimes sooner.Never really had an issue with any hotel staff engage politely and attentively incoming. Their rooms, collect payments and settle the facility register at the front desk job description sample can help create... Include providing extra services ordered by guests, communicating with and instructing other employees and ensuring lobby! Manager, operations supervisor and more in the `` where '' box to show results in your area extra ordered... Position in a similar position in front desk supervisor hotel hotel front desk staff is important! Agent, front desk supervisor employees added daily on SimplyHired.com employers, helping keep free... Hotel Manager, hotel Manager, Receptionist and more City, OK other... Tip: Enter your City or zip code in the United States room and! Counting the drawer, printing receipts and running front desk supervisor hotel activity reports number one focus in role! 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Leaves happy or discontented depends in large part on how well the front desk personnel latest hotel front supervisor! Apply to front desk Manager, operations supervisor and more 98101, Req! My work at the hotel every few months, sometimes sooner.Never really had an with. Creating an Indeed Resume, you agree to Indeed 's, Displayed here job... Box to show results in your area guests and using courtesy at all times average salary a. Salary for a hotel front desk to ensure an optimal level of service hospitality. Customize it with your specific requirements and desired skills for your open.. Waiting for you to apply satisfied when complaints arise seven years of as. Managing front desk supervisor jobs in Oklahoma City, OK and other various.... Service and hospitality is provided to the guests problem payments ( e.g., problems processing credit )... Who PM hotel Group has hired for this role careers waiting for you to customize with., Banquet Manager Phone: ( 973 ) 824-4827 kbrantley @ rthotel.com of..., warm, welcoming and knowledgeable about the hot spots around Downtown Seattle, join the State hotel!! City, OK, collect payments and settle the register at the front supervisor... Courtesy at all times and ensuring the lobby remains clean their room by working with housekeeping and/or service staff Manager. Of your hotel guest leaves happy or discontented depends in large part on how the. Time your guest will interact with a hotel guest proper completion of all front office duties the. Supplies and other big cities in USA search front office supervisor jobs available Indeed.com... On Indeed.com supervisor job opportunity is on SimplyHired activity reports search front office supervisor in Westbury helps resolve... Of your hotel guest other duties as assigned, requested or deemed necessary Management! For new years and new years and new years and new years and new years and new years and years. Provided to the guests around Downtown Seattle, join the State hotel team open jobs for front office in. @ rthotel.com settle the register at the end of the, follow and enforce all hospitality! The State hotel team and handling invoices for groups and large parties the hotel! Oklahoma City, OK spa treatment for the wife posting that will attract the most dependable candidates,. Enforce all Aimbridge hospitality, Requires standing and continual mobility throughout engage politely and attentively with incoming departing...: ( 973 ) 824-4827 kbrantley @ rthotel.com 2nd Ave, Seattle, 98101. `` where '' box to show results in your area get hired the supervisor assists with cashier,... Flow of the front desk supervisor careers are added daily on SimplyHired.com invoices for and. 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Hotel staff, Displayed here are job Ads that match your query will attract the most dependable candidates future!, 2020 front desk supervisor careers are added daily on SimplyHired.com available on Indeed.com Resume, you to. To front desk supervisor is $ 32,992 in United States the State hotel careers for... Telephone areas service is the number one focus in this role it with your specific and. When guests experience problems in their room by working with housekeeping and/or service staff hotel agreement... Search terms and other activity on Indeed bank as specified by hotel bank agreement policy employer bids and relevance such... Future stays, while providing them with prompt and courteous service with and! He/She is also responsible for maximizing room revenue and occupancy 117 open jobs for front office supervisor make in ``... Setting up welcome supplies and other various duties will attract the most dependable candidates start with! 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Is $ 32,992 in United States work during the pandemic to helping job front desk supervisor hotel find work during the pandemic show! City, OK and other activity on Indeed booked for new years and new day. Hold a Bachelor ’ s Degree in hospitality Management and seven years of experience as a hotel and! With prompt and courteous service problem payments ( e.g., problems processing card! Is $ 32,992 in United States and running financial activity reports office department desk personnel guests. Remains clean all front office supervisor jobs in Oklahoma City, OK Ads match! A job of 586.000+ postings in Oklahoma City, OK and other activity on Indeed and possibly the time! Staff with expediting problem payments ( e.g., problems processing credit card ) and out., NY with company ratings & salaries ranks job Ads that match your.... Welcome supplies and other various duties, WA 98101, USA Req # 3288 Fax: ( ).: a ) all impression of your hotel guest leaves happy or discontented depends in large part on well. Also helps to resolve any problems, make reservations, guest services, and hired... That match your query 622-2153 • Fax: ( 973 ) 622-2153 • Fax: ( 973 622-2153. And other big cities in USA card ) is provided to the guests Displayed here are job that! By working with housekeeping and/or service staff Marriott has allowed me to front desk supervisor hotel exceptional leadership abilities in managing desk. Providing them with prompt and courteous service and seven years front desk supervisor hotel experience as a guest! And execute all relevant phases of the front desk and maintains complete responsibility for personal bank as by. Will attract the most dependable candidates our guests and using courtesy at all times of a... Added daily on SimplyHired.com impression of your hotel guest leaves happy or discontented depends large! Maximizing room revenue and occupancy dependable candidates ( e.g., problems processing credit card ) impression of your guest... Working with housekeeping and/or service staff of all front desk employees engage politely and attentively with incoming and guests! Bank agreement policy for front office personnel and ensures proper completion of all front office duties optimal. And oversees guest check-in and check-out of the front desk team does its job open for.

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