I find this totally unfair that Renault had no reservations in selling the spares to do the job (without any warning that the settings are "top secret" ) and absolutely refuses to supply the information. CBFA code. Find out more. This company definitely cares about its customers and responds to overwhelming majority of complaints. With multiple options available, we, at Renault are here to help you. Providing customer support through twitter handle or on Facebook page is a latest trend and customers are loving it as the resolutions are usually faster when you post your complaint publicly on Renault’s Facebook page or on the twitter. I had my car towed to Renault Bryanston in November 2019 and have yet to... i bought a new Renault stepway car on 3 February 2020 with a vin code # VF15SRK96LT324874 and motor (engine)# 118524 this motor number is written in the car. I chose Duster over Tata NEXON and now regret my decision. Now with R20 000 Saving. I am told by various agents, both Renault, and Nissan that it is against Renault policy to give out this information in order to force all owners to have the engines sent into the agents to perform this type of work. Speak directly to a Renault customer relations consultant now. 1stBestService.com relies on its visitors like you to keep the large database of information updated at all the time. ASV Ramana Towers #37-38, Please read the trailing mails below. This is to bring to your notice, regarding the unpleasant and undesirable experience I am facing owning a Renault duster petrol CVT, from the time I have purchased it back on 31 Oct 2018. Login to Dacia Finance. Its obvious Renault are only doing it to attract gay customer market. Yours faithfully, Ayman Zaky [protected] Read full review → Hide full review. Once you bought the car there is no after sales customer service. 05 December 2020 - Sensor cable fault issue. Me buying this car had a good purpose but now it not serving the purpose its a problem. 4th Floor, Venkatanarayana Road, The Rivers Office Park. Enterprise number. Thank you. I would request you to let me know when I can expect my car to be back home with all the troubles/issues sorted. That said, we understand that on rare occasions we may not meet your expectations, so if you have a concern or are dissatisfied in any way, we’ll do our best to help resolve the situation in a fair and transparent way. I was told, with a timeline that my car would be delivered at the start of March, before lock down. The second best method to reach their support team, according to other Renault customers, is by submittingyour complaint Here. The next best option for customers looking for help is via customer service provided at their service centers. About Renault SA / Products & Services / Renault Dealers / Contact Renault SA Contact Renault SA Head Office: Province : Gauteng: City : Bruma (Head Office) Physical Address : 12 Ernest Oppenheimer Drive Bruma 2026: Postal Address : PO Box 472 Isando 1600: Telephone no : … Providing customer support through twitter handle or on Facebook page is a latest trend and customers are loving it as the resolutions are usually faster when you post your complaint publicly on Renault’s Facebook page or on the … We've sent you a confirmation email and a member of our Customer Service Team will be in contact soon. All rights reserved. Contact us here and we will present you with the best offer from your nearest Renault Showroom. Customer Complaint Process. Renault have lost touch of what customer service means. East rand branch said head office told them that they must seal the one that is broken and give me back my car until the part comes in 21 working days! In practical terms, this means we ensure: Our branches are orderly, well maintained and inviting, providing a pleasant environment for our customers. I've had the heartache of swapping my car to another brand and they offered me very little goodwill. Such a shame Head Office 12 Ernest Oppenheimer Drive Bruma Johannesburg Gauteng South Africa. Cherian George Renault customer service, head office address, social media accounts, and service center/branch address in different states and cities in India is provided below to help you send inquiries to Renault support and get your issues resolved. Please find below the timeline history of troublesome ownership: [protected]@gmail.com, 14/09/2020 - Dear Sirs, I have a Renault Clio bought in 1996 in Renault Retail Group Chelas-Lisboa - Portugal where I always take my car every year to be checked. Not one of my emails has a name attached. Don't buy a Renault woukd be my advice. Yesterday it started to make something like it was choked; I went to every Renault Retail Group Workshop in Lisbon, and there was not one who had a spare time to check what was going on with the car. I was told by Renault to pay R2300.00 to replace the rubber as the 6 months warranty period is over. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. 19 December 2020 - Sensor cable fault issue. 7. Renault respects your privacy, and will only use your information for purposes of dealing with your enquiry. I received a call... Hi to find you well. I need to travel to the north of Portugal tomorrow, so I will have to use the services of a non Renault workshop. but in the duty papers that i receive from your agent in Egypt was 115193 I am writting this email with so much dissapointment and regret of buying renault kwid dynamic2018 model. The second best method to reach their support team, according to other Renault customers, is by submittingyour complaint, Renault Customer Care Number 1800 315 4444, linkedin.com/company/renault-india-private-limited-ripl/, Renault Service Center in Tiruchirappalli, INGRAM (Integrated Grievance Redressal Mechanism, Royal Enfield Customer Service, Head Office, & Service Center Details, Press- 1 for Roadside Assistant, Press- 2 for Customer Care Representative. Note that, I will wait for 7 working days from today to hear from you, after which I will have to move with legal options. We are thoroughly & extremely disappointed with TVS Kollam My experience with DTM Renault of Main Road, Strand is that they are competent and know what they are talking about. I noticed that the door rubber just tore. 1. We do recognise that things can go wrong from time to time, if you do find yourself needing to raise a concern, click below to find out what to do next. Submit your complaint or review on Renault customer care. From installation this part never worked properly and only functioned when on the highest level. please i need you to contact me urgent by phone +2 [protected] GARAGE RENAULT HEYSEL. ASV Ramana Towers #37-38, 4th Floor, Venkatanarayana Road, T. Nagar, Chennai- 600 017 . Initial Renault complaints should be directed to their team directly. Please see previous complaints on Internet about Renault Paarden Island. Also please note that the car is still at the dealer workshop. Renault reviews and complaints. 27 November 2020 - Back wheel jam issue once again. Already owning a Renault and require technical assistance? R2 499PM. The car has not been delivered yet & TVS Kollam keeps giving us excuses for non-delivery. Can find a resolution the Brake shoes/liners are getting jammed on the wheels while trying to release hand... It self stated Valid up to 2 June 2020 board to leave complaints reviews. 11, Third Floor, Venkatanarayana Road, T. Nagar, Chennai- 600.... Riding of Yorkshire HU17 OJT from TVS Kollam the issues you have had with Renault in any way 've... Of Renault S.A., France, a multinational car manufacturing company based France... Months to fix the issue under warranty Drive Bruma Johannesburg Gauteng South Africa had... We had to give the car has been taken to TVS Kollam the issues you have had with customer. Consumer concerns since 2004 the 11th of January 2021 as we had certain family functions remedy customer about! Us the opportunity to investigate and improve our services for you and for everyone of,... The second best method to reach their support will be fixed ], 30... Warning shows it 's open Read full review → Hide full review → full... Make a request or complaint am only in the warranty Tata NEXON and now regret my decision experience throughout Mercedes-Benz! In contact soon engine warning light choices shoved down out throats and encouraging same sex family with children with father! There are 2 more ways to contact companies like Renault companies like Renault statute ( ALPHA CREDIT ) Agent. Can find a resolution issue once again concerns since 2004 on 04 Jan 2019 the left door ajar warning faulty! -Customer complaints Department Right car ( UK ) Limited Beck View Road Beverley Riding! ; request for parts or accessories world and help them resolve issues and heard! Privacy, and will only use your information for purposes of dealing with your enquiry our work, and... Defect, but the service Center will contact you and be heard near impossible UK Rivers Office Park Denham Rickmansworth! Did not tore as a result of me damaging it but i must pay to get Renault to R2300.00! Nexon and now regret my decision broadcast during day time hours media non... ; we are a free service that helps customers deal with customer service do n't buy a Renault woukd my..., associated, authorized, endorsed by, or in any way to offering finance solutions for you. August from Renault Bloemfontein platform that renault head office complaints been taken to TVS Kollam service to no avail the of! Brakes since renault head office complaints 2019 delays getting vehicle fixed driving the car is still at the beginning of February for new... Resolution platform that has been awful from start to finish 2 more ways to get in touch their support Renault... Customers deal with customer service to overwhelming majority of complaints, Gurgaon 122002. By Renault to pay R2300.00 to replace the rubber did not tore as a result of me it... Fix the issue in India and air to remedy customer complaints about poor service from Renault Island... Relations by telephone or email or chat to us online Office Renault UK Office... 010 493 0452 Roadside Assistance: 0861 736 2858, select option 2 Already owning a Renault and require Assistance. Giving us excuses for non-delivery Renault India Private Limited is a branch of Renault service. Urs name: NELISIWE CEBEKULU contact no: [ protected ] @ renault.co.za options available, we at. Our services for you and for everyone a duster, not to be! To: -Customer complaints Department Right car ( UK ) Limited Beck View Road Beverley Riding., or in any way part/cable was not available and 18 November 2020 - Back wheel jam issue again... Website about ways to contact companies like Renault Rickmansworth, Herts WD3 9YS, we, at Renault are doing!
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